30 Day Money Back Policy Here at Playtime Billiards, we want you to be happy with your order. Playtime Billiards offers a 30-day money back guarantee on any new and unused product purchased from Playtime Billiards. We want you to be satisfied. If you aren't satisfied with your purchase, just call us toll free at (1-888-432-0039) and we'll email you a UPS return shipping label. All you need to do is print it out and give it to your UPS driver (or drop it off at a UPS store).
Please note: Cues must be un-chalked and in original condition to receive full refund or credit. All other products must be unused and in their original packaging to receive a full refund or credit. Warping once a cue is chalked is not considered a defect. Please inspect and roll your cue prior to chalking it.
Customer Service Hours
Monday - Friday 9:00AM to 5:00PM PST.
We will always respond to your questions and concerns with in 24 hours.
Phone: 1-888-432-0039
E-mail: info@PlaytimeBilliards.net
Shipping Options
Place your in-stock order before 2:00 pm EST Monday through Friday, and your order will go out that same day. If for some reason we don't get it out that day, we'll make sure to contact you in the event of a stock outage or other delay.
Playtime Billiards offers FREE SHIPPING on all orders over $150.
Regular ground shipping within the 48 contiguous United States takes any where from 3 to 6 business days. Time in transit quotes and scheduled delivery dates can be located at the UPS web site once you receive confirmation of shipment and a tracking number has been issued.
Shipping charges may be calculated by adding items to the shopping cart, entering your zip code, choosing a shipping method and clicking the calculate shipping button. Please be advised that Playtime Billiards.com only collects sales tax for orders originating from the state of Kentucky. Customers placing orders from any other state or country are responsible for any taxes or tariffs that their local governments may apply.
Ordering on our site
Choose your product or products:
1. Choose an item you would like to purchase and click the image or product name to open the product details page.
2. Select the appropriate weight, size or color and quantity.
3. Click "add to cart button or “Buy Now”".
4. Add any additional items by clicking the Products Navigation buttons.
When you are ready to check out:
1. Click the "Purchase" button on the shopping cart page or select "check out" button at the bottom right of any page. At this point you are on secure pages for the balance of the transaction.
2. Enter your billing information / shipping information
3. Click the "Submit" button
4. Verify your billing information and product information.
5. Enter your credit card information where requested.
6. Select "Check Out".
7. Print a copy of your order for your records.
Order Confirmation via email
1. You will receive an order confirmation once your order has been received.
2. We will send you a tracking number once your order has shipped.
3. If you ordered an item that is on backorder, we will email you to let you know.
How To Order Off Line
Call us direct with your order:
1-888-432-0039
Track Your Order
Tracking your order from Playtime Billiards is simple! We will email you a tracking number once your product/s has been shipped. To check on the status of your order got to www.ups.com and enter your tracking number. If you encounter any problems call us at 1-888-432-0039
Payment Options
Playtime Billiards accepts PayPal, VISA, MasterCard American Express and Discover.